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Field Service Representative

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(previously called Field Services Engineer/technician)

Global Job Code:    DDT3, 4, 5                Benchmark Code:   DD01 – 4

This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipment.  The incumbent will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site.  Work on competitive equipment may also be part of the role.  FSR will instruct customers on the operation and maintenance of equipment. He will provide technical instruction and guidance to new and less experienced FSR.  He will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc.  Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.  FSR must be available to respond to emergency calls and for intervention. Maintain service equipment, tools and documentation. Identify sales opportunities and submit them to sales teams in the FS systems (CRM/ERP). Any intervention will have to be prepared and executed in respect of safety guidelines (prevention plan, protection equipments, …)

Essential Responsibilities:

  • Provide outstanding customer service
  • Advise customers on best practice, new services and upgrade opportunities
  • Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio.
  • Perform Preventive, scheduled and unscheduled Maintenance on equipment
  • Track Installed Base (serviceable assets)
  • Submit Opportunity Detected during his interventions
  • Support serviceable Schneider equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, security, access control, CCTV and fire alarm and suppression systems…
  • Leads or contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, …).
  • Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements.
  • Perform basic audits of customer’s electrical systems and equipment.
  • Document all required information for each site (technical report)
  • Get signature from customer for acceptance after the execution of the on-site work
  • Provide daily and accurate time and expense for each customer intervention 
  • Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.
  • Develop innovative solutions to more complex technical problems that arise during start-up.
  • Research, evaluate, and recommend new products or equipments upgrades that will meet customer needs.
  • Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance.
  • When at customer site, looks for other business opportunities outside current scope of work and lead them to the sales team
  • Is in permanent relation with his planner/coordinator for smooth execution of his intervention
  • Will escalate to FS technical expert in the countries as needed when unable to solve a technical issue
  • Perform other duties as assigned
  • Can investigate remotely  the origin of the breakdown and submit fixes (in a service bureau for example)

Main interactions:

Customers, coordinators, Operations leader, Inside  services sales, technical support

Key Success Factors

Regular training to develop competency 
Knowledge of overall Schneider Electric offer and serviceable assets to identify cross-BU opportunities
Appropriate tools to be efficient

Skills Required (can be adapted per technologies used in SE Business Units) :

  • High level of technical knowledge of electronic/electrical component theory.  Knowledge of HVAC systems and applicable application software knowledge is preferred. 
  • Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives. Work is usually quite independent of other team members
  • Must operate within division policy guidelines using independent judgment in achieving assigned objectives
  • Must comply with all safety policies, practices and procedures
  • Participate in proactive team efforts to achieve departmental and company goals
  • Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations.
  • Ability to write reports and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
  • Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of algebra and geometry.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
  • Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc.
  • Handle multiple tasks simultaneously
  • Must be able to stand, walk, and sit for extended periods of time. Must be able to lift and carry heavy objects up to 50 pounds
  • Must be able to communicate (speak, hear and write) effectively to various intellectual levels.
  •  Familiarization in preparing MOPs is a plus and candidate must adhere to the strict guidelines of approved Methods of Procedures (MOPs).
  • Verifiable hands-on technical work experience required
  • Certification needed according to Business and Country where he is operating.
  • Relevant experience with critical systems infrastructure equipment (i.e. electrical switchgear, diesel generators, UPS systems, electrical distribution, chillers, cooling towers, air handlers, fire detection/suppression or building monitoring systems).
  • Posses a valid driver’s license.

Education and Experience:

Associate degree in electronics/electrical/mechanical with at least 1year of related experience, or have 4-5 years equivalent experience in a related field, or equivalent combinations of education and experience.

Field Service Rep Jr. – has 1-3 years experience in Field Services. FSR Jr. role works under general directions for routine work and detailed instructions on new assignments.

Field Service Rep Sr. – has 3-5 years experience in Technical Service field. FSR Sr. role works under no instruction for routine work and general instructions on new assignments.

Field Service Rep Expert – has 5-10 years experience in Technical Services. FSR Expert role works independently to determine methods and procedures on assignments. The Expert coordinates contracts and manages subcontractors on projects. Expert FSRs integrate all Schneider Electric and customer equipment and systems. Expert is responsible for Service Level provided to customer on-site.  This role demonstrates applied technical experience for on-site project management across all BU offers.

Belgium Home Automation Business Developer

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Schneider Electric

At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to make the most of their energy and resources, ensuring Life Is On everywhere, for everyone, at every moment.

We provide energy and automation digital solutions for efficiency and sustainability. We combine world-leading energy technologies, real-time automation, software and services into integrated solutions for Homes, Buildings, Data Centers, Infrastructure and Industries.

We are committed to unleash the infinite possibilities of an open, global, innovative community that is passionate about our Meaningful Purpose, Inclusive and Empowered values.

Context

Home automation market is evolving at a high speed in Belgium with game changers such as solar panels, electrical vehicles, connected meters and dynamic pricing. Schneider Electric by its position as market leader in Energy Management has a key role to play in this transformation.

Mission

In this context, your responsibilities will be to:

  • Build and implement the growth plan for Home Automation in Belgium
  • Identify success stories/best practice in the organization and on the market
  • Clarify competition and Schneider positioning/added value
  • Define, build and launch the appropriate offer for the Belgium market
  • Localize existing offer from the group and define & develop extra functionalities / architecture needed to be successful in Belgium
  • Set-up new partnerships and identify M&A targets if relevant
  • Build the commercial and pricing strategy
  • Coordinate with all the relevant stakeholders:
  • Home & Distribution Business Unit
  • Schneider Electric existing partners worldwide already active in this space
  • The local Belgium eco-system: energy providers, electricians, distributors, start-ups, universities, professional associations ..
  • The Schneider Belgium team: marketing, sales, e-mobility business developer,…

Qualification

  • Proven experience in business development in the Home & Distribution industry
  • Good technical understanding of connected homes/building automation and digital (Software, Apps, Web)
  • Strong drive, energy and ability to deliver in a matrix international environment
  • Federative, collaborative and politically savvy
  • Autonomous and solution driven
  • Well organized and well structured
  • Language: English, French, Dutch

Schedule: Full-time

OUR OFFER

An exciting job in an international, dynamic and growing company. An excellent opportunity to be part of a global leader that contributes actively to sustainability and care for the planet. A role that includes mobility and autonomy and that allows working on wide ranging projects and with diversity of customers. Schneider Electric offers its employees the necessary training and education in order to develop within the company. Attractive salary package related to the years of experience.

Account Manager End Users & Specifiers

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For our Belgian sales organisation, we are looking for an « Account Manager End Users & Specifiers » who works in the region of Flemish Brabant / Brussels / Limburg.

MISSION

You take the lead to optimally manage an existing customer portfolio in order to achieve the annual KPIs.

The customer portfolio consists of a mix of industrial accounts, engineering firms and public authorities.

You are able to proactively develop new business opportunities with existing and future customers and conduct commercial negotiations.

You are able to built an accountplan.

The focus is on Electrical Distribution solutions that are experiencing an exciting evolution thanks to new possibilities such as the Industrial Internet of Things (IIoT). 

You plan your own agenda and register your activities in the CRM system.

You work result-oriented

You work closely together with different teams (such as other sales teams, customer care, sales support, …) and report to the Sales Manager End Users & Specifiers.

Education & Experience

  • Industrial engineer: training Electricity, Industrial Automation, Electromechanics or similar.
  • Furthermore, you have several years of experience in a commercial business-to-business position within the world of electrical distribution HS and LS.
  • A real team player but also capable of operating independently;
  • An entrepreneur who is flexible and has a positive attitude
  • Bilingual NL/FR (mother tongue NL) with a good knowledge of English
  • Preferably you are based close to your assigned region
  • You have a good knowledge of MS Office

Schneider offers

A varied job with continuous challenges in a company part of an international organisation. An exciting job in an international, dynamic and growing company. An excellent opportunity to be part of a global leader that contributes actively to sustainability and care for the planet. A role that includes mobility and autonomy and that allows working on wide ranging projects and with diversity of customers. Schneider Electric offers its employees the necessary training and education in order to develop within the company.

An attractive salary package:

  •  Fixed salary
  •  Bonus system on an annual basis
  •  Company car
  •  Monthly fixed expenses
  •  Insurances: group and hospitalisation

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